azurite: (ffx-2 - yuna berserker)
Customer service is so important to me. It's why I love working for the company I do, because the company holds customer service to a higher standard than so many other organizations.

That said, we may be in the "customer service" era, and people have come to expect a lot out of customer service, but the customer is NOT always right, let alone "king."

I went to a Subway here in the San Fernando Valley tonight, about 10 minutes before closing. I always get the same thing whenever I go to a Subway, but there was a girl ahead of me--bedhead, super-tan skin, bleach blonde hair and a sliced-up sweatshirt dangling off her at a weird angle. She looked stoned. She was slowly drawling something about the different kinds of bread available, then decided on 9-Grain Wheat, and asked for "everything on it."

Now, every single Subway has a sign that shows with words AND pictures, just what "everything" means without charging you extra. So the guy starts loading up her footlong sandwich as requested, and then by the time she gets to the end of the counter, she starts complaining: more of this, NONE of that, she asked for THIS, not THAT, and on and on. The guy did his best to try and make the changes, but the girl was so out of it (or something) that she just got snotty and said "You know you're so rude!" She started going on this tirade, to which the guy responded, "I'm sorry miss," and repeated what he thought she'd asked for, but then after the whole sandwich was made, she just said "Ugh, forget it, I don't want it, you don't have what I want, anyway" and she walked out.

The guy was tired and no doubt more than a little irritated, but he never snapped at the girl. True, he didn't exactly offer to scrap the footlong and start over, either, but the girl cut him off (by insulting him repeatedly) before he could. And she didn't seem to really know what she wanted, anyway.

There are all kinds of customers--all kinds of people--in the world. Some people are ready to buy, and some people just want information. But while there's never any reason for a salesperson to ASSUME anything about a would-be customer, there's also never any reason for a customer to be rude to the person trying to assist them. If they're not helping the way you want, take a deep breath and ask for assistance from someone else. Explain what's not working for you. Don't immediately get angry, get rude, or get egotistical and start complaining.

And if service is THAT bad? Ask to speak to a manager, or simply leave and write a review on Yelp or something.

January 2016

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