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Stupid computer. Stupid boots. Stupid restart button of doom.
Anyway, I came to college for lectures, this is true. But not from the guy I like. The Online Desk was working great today-- Vilma, who was working there with Gerri before me, admitted that we didn't have as many lost orders as yesterday, and everything was going smoothly. I wanted to (of course) work with Scott at OD, but we just got mixed up and reassigned and whatever, and now I'm all alone at OD, Vilma and the others are back in the online room, and sadly, Scott gets off at 5. I'm stuck here till 9:30... *sigh* yesterday was so much fun!
Yeah, so we had to deal with a lot of irate customers today, and poor Scott had to take the brunt of their idiocy, which just makes me feel worse. I know he's worked here before, and longer, but it's not like anyone is trying to purposefully cause problems.
Okay, maybe some people. Vilma has the best intentions, but she sometimes forgets to remind customers about their order status (special order, no sub, out of stock/backordered), and Tanya... well, let's just say me and her are not as friendly as before. She keeps trying to find orders that Ray strictly says we're not to bring out yet, even if they've been shelved or whatever. It makes our lives easier, having a limit.
Know this, college and college-bound students-- the bookstore life is not easy, so have mercy on us! Some handy tips to keep in mind:
(1) Order months in advance. This ensures that you will not only (most likely) get the books that you want, but they will be the edition and type (new/used) you prefer. It also means you'll be charged in advance and not have to worry about conflicts on your card because of financial aid or whatever. It also means if you indicate anything special, we can take care of it sooner.
(2) Speaking of special, SAY YES TO SUBS. This means if you order books used, but they don't EXIST used (that is, new edition books, or books that people didn't choose to sell back used, or couldn't sell back used), then subbing means you'll get a new copy, and be charged the difference on your card. It makes our lives easier, and your confusion less, because you don't have to worry about canceled books or orders, refunds or overcharges, and all that fun stuff. Accept new books, and move on. You can always sell them back at the end of the year.
(3) Be patient. It takes two days to process orders, and even with a staff of 10 people in an online room, a single order can have anywhere from 1 to 20 books. You guys should know that professors have no limit when it comes to required reading! There is no big dank warehouse, either-- all the books come straight to us from the publisher, which means we go to the textfloor and pull them based off your online printout. No one has priority over anything-- it's just who manages to do the pulls and get to the books first.
(4) If you order online and come to pick up books once you've recieved notification, then check with the clerk early and often! They might not know if you ordered last night, if you picked up part of your order already, or if you talked to someone on the phone regarding an addition or cancellation to your order-- so tell them! Plus, we look up things by numbers, so it's hard to keep track of them all... if we can't find the books on the shelves, we check the Complete, the Incomplete, the To Be Filed, and every other stack we have. It takes a while, but most of the time we get to the root of the problem-- so be patient! If you can't be, then call or email us instead! We don't have time to deal with irate customers unwilling to listen to explanations.
Gah, what do I care? It doesn't look like I'm coming back here next week anyway. Hard to believe, but I think I'll miss this. Or maybe I'll just miss the discount. I wonder if I can still get stuff on Monday (when I'm supposed to get paid) and get a discount?
Oh, but there is good news. Scott left a short while ago, and he was in better spirits (no more talk of ulcers or mean people yelling at him/us). Plus... oh wow. He gave me his number. And his email. And... damn, I officially have an excuse to get over my phone shy-ness. He was talking about the movies-- double feature at the Vine, Spiderman 2 and I, Robot. R0CKZ0RZ. Wow.
Just wow.
Want a kiss? *hands you a Hershey's kiss*
I'm in such a great mood now. If only I can take a hot bath when I get home... *pray pray pray*
(I just had a customer named Menchie. Like Menchi. XD Haha...)
Anyway, I came to college for lectures, this is true. But not from the guy I like. The Online Desk was working great today-- Vilma, who was working there with Gerri before me, admitted that we didn't have as many lost orders as yesterday, and everything was going smoothly. I wanted to (of course) work with Scott at OD, but we just got mixed up and reassigned and whatever, and now I'm all alone at OD, Vilma and the others are back in the online room, and sadly, Scott gets off at 5. I'm stuck here till 9:30... *sigh* yesterday was so much fun!
Yeah, so we had to deal with a lot of irate customers today, and poor Scott had to take the brunt of their idiocy, which just makes me feel worse. I know he's worked here before, and longer, but it's not like anyone is trying to purposefully cause problems.
Okay, maybe some people. Vilma has the best intentions, but she sometimes forgets to remind customers about their order status (special order, no sub, out of stock/backordered), and Tanya... well, let's just say me and her are not as friendly as before. She keeps trying to find orders that Ray strictly says we're not to bring out yet, even if they've been shelved or whatever. It makes our lives easier, having a limit.
Know this, college and college-bound students-- the bookstore life is not easy, so have mercy on us! Some handy tips to keep in mind:
(1) Order months in advance. This ensures that you will not only (most likely) get the books that you want, but they will be the edition and type (new/used) you prefer. It also means you'll be charged in advance and not have to worry about conflicts on your card because of financial aid or whatever. It also means if you indicate anything special, we can take care of it sooner.
(2) Speaking of special, SAY YES TO SUBS. This means if you order books used, but they don't EXIST used (that is, new edition books, or books that people didn't choose to sell back used, or couldn't sell back used), then subbing means you'll get a new copy, and be charged the difference on your card. It makes our lives easier, and your confusion less, because you don't have to worry about canceled books or orders, refunds or overcharges, and all that fun stuff. Accept new books, and move on. You can always sell them back at the end of the year.
(3) Be patient. It takes two days to process orders, and even with a staff of 10 people in an online room, a single order can have anywhere from 1 to 20 books. You guys should know that professors have no limit when it comes to required reading! There is no big dank warehouse, either-- all the books come straight to us from the publisher, which means we go to the textfloor and pull them based off your online printout. No one has priority over anything-- it's just who manages to do the pulls and get to the books first.
(4) If you order online and come to pick up books once you've recieved notification, then check with the clerk early and often! They might not know if you ordered last night, if you picked up part of your order already, or if you talked to someone on the phone regarding an addition or cancellation to your order-- so tell them! Plus, we look up things by numbers, so it's hard to keep track of them all... if we can't find the books on the shelves, we check the Complete, the Incomplete, the To Be Filed, and every other stack we have. It takes a while, but most of the time we get to the root of the problem-- so be patient! If you can't be, then call or email us instead! We don't have time to deal with irate customers unwilling to listen to explanations.
Gah, what do I care? It doesn't look like I'm coming back here next week anyway. Hard to believe, but I think I'll miss this. Or maybe I'll just miss the discount. I wonder if I can still get stuff on Monday (when I'm supposed to get paid) and get a discount?
Oh, but there is good news. Scott left a short while ago, and he was in better spirits (no more talk of ulcers or mean people yelling at him/us). Plus... oh wow. He gave me his number. And his email. And... damn, I officially have an excuse to get over my phone shy-ness. He was talking about the movies-- double feature at the Vine, Spiderman 2 and I, Robot. R0CKZ0RZ. Wow.
Just wow.
Want a kiss? *hands you a Hershey's kiss*
I'm in such a great mood now. If only I can take a hot bath when I get home... *pray pray pray*
(I just had a customer named Menchie. Like Menchi. XD Haha...)
