Kill the earthlink, kill the earthlink
Oct. 23rd, 2008 02:40 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
azuriteFor the second or third time in as many weeks as I've been here, Earthlink (because frankly, it can't be anything else) has decided to crap out on loading my domain (and just MY domain). What this means:
* I can't read the majority of my email
* I can't update any of my websites
* My LiveJournal layout looks mangled (to me)
The first time this happened, I talked to Earthlink, because it was their fault our router was somehow improperly configured so that my Mac only got intermittent 'Net access when every other computer in the house was fine. They said if I can access other sites, it's not their fault. I eyerolled, but I figured that was a plausible excuse, and moved on to contacting my hosting company.
They reported back that my server had no issues, and that they (and countless other computers around the world) had no issues tracing back to my domain or the server, so it HAD to be an ISP problem. Everyone else without Earthlink in San Francisco, and various other friends of mine whom I've asked online if they can load my website can, no problems asked.
This isn't an issue for this laptop anywhere else (e.g. back at Baba and Grandpa's house), so it must be a connection (ISP) issue. But given what they told me last time, and the fact that my research has turned up NOTHING as to what could be causing this, I'm at a dead-end as to what to do or what to say if I did call them.
See, the problem (about the problem) is that it's intermittent. For the past several days at least (maybe even a week), I haven't had a single problem. Everything of the above has been working JUST fine, and I haven't done/changed anything special (that I know of) yesterday that would cause it to crap out on me. I'll try changing settings AFTER the fact to see if it helps, but it never does. This is clearly a connection (not a software, not a hardware, not a laptop, not a Mac) problem.
Any ideas? What to say, whom to turn to? This is really frustrating. I'm certainly not going to change hosts, because I don't believe it is (or could be) a hosting problem. They've done an enormous amount on their end investigating it, including restarting the server when I'm just a shared user, not a full server owner. Considering a bunch of other people's pages went down in those few minutes because of me, I don't feel like I should ask them to fiddle with it more. I really don't think it's their fault.
But it took Mom long enough to get DSL, even if it is with shitty Earthlink. They hate AT&T, and so don't want to get them, and I don't know what other companies (if any) are available, if Mom's locked into a contract with Earthlink, or if any other companies (if there ARE any) have reasonable pricing plans, because frankly, that's what it boils down to.
And I don't know what more I can do on my end-- Tracerouting and Pinging only does so much, and it only tells me that I'm either having a problem or not, not why I would be (or not).
*sigh* and *argh!*
* I can't read the majority of my email
* I can't update any of my websites
* My LiveJournal layout looks mangled (to me)
The first time this happened, I talked to Earthlink, because it was their fault our router was somehow improperly configured so that my Mac only got intermittent 'Net access when every other computer in the house was fine. They said if I can access other sites, it's not their fault. I eyerolled, but I figured that was a plausible excuse, and moved on to contacting my hosting company.
They reported back that my server had no issues, and that they (and countless other computers around the world) had no issues tracing back to my domain or the server, so it HAD to be an ISP problem. Everyone else without Earthlink in San Francisco, and various other friends of mine whom I've asked online if they can load my website can, no problems asked.
This isn't an issue for this laptop anywhere else (e.g. back at Baba and Grandpa's house), so it must be a connection (ISP) issue. But given what they told me last time, and the fact that my research has turned up NOTHING as to what could be causing this, I'm at a dead-end as to what to do or what to say if I did call them.
See, the problem (about the problem) is that it's intermittent. For the past several days at least (maybe even a week), I haven't had a single problem. Everything of the above has been working JUST fine, and I haven't done/changed anything special (that I know of) yesterday that would cause it to crap out on me. I'll try changing settings AFTER the fact to see if it helps, but it never does. This is clearly a connection (not a software, not a hardware, not a laptop, not a Mac) problem.
Any ideas? What to say, whom to turn to? This is really frustrating. I'm certainly not going to change hosts, because I don't believe it is (or could be) a hosting problem. They've done an enormous amount on their end investigating it, including restarting the server when I'm just a shared user, not a full server owner. Considering a bunch of other people's pages went down in those few minutes because of me, I don't feel like I should ask them to fiddle with it more. I really don't think it's their fault.
But it took Mom long enough to get DSL, even if it is with shitty Earthlink. They hate AT&T, and so don't want to get them, and I don't know what other companies (if any) are available, if Mom's locked into a contract with Earthlink, or if any other companies (if there ARE any) have reasonable pricing plans, because frankly, that's what it boils down to.
And I don't know what more I can do on my end-- Tracerouting and Pinging only does so much, and it only tells me that I'm either having a problem or not, not why I would be (or not).
*sigh* and *argh!*
