Entry tags:
Urge to drop Time-Warner Cable rising...
As far as I'm concerned, anything is better than AT&T. They had such downright foul customer service and price gouging that I swore them off for life, which is why I'll never buy an iPhone so long as it's tethered to AT&T. I'm of the opinion that people should be able to pick the phone that suits their needs and then pick the service they want for the area they're in (or plan to be in), rather than be stuck picking a specific service to get a certain phone with certain features.
And then there's home cable/digital phone/Internet service. See, my grandparents wanted a convenient way to pay all their bills at once, and we switched to TWC's "All The Best" to supposedly save some money on our bills. We set up Auto-Pay, got some new cordless phones, and we were off!
Except I've noticed when we receive phone calls on the landline, I get booted off the Internet. The schmucks who installed the cable modem here put it in the same room as our TV, but not anywhere convenient for our computers, so wireless was a necessity. Of course, TWC has their own boxes and service, so if we wanted to use wireless through them (officially supported), we'd have to pay extra. Seriously, WTF? I pay a one-time fee to customize my own box with better security and a typically more stable connection--why WOULD I bother going through them?
So I've been using the AirPort Extreme Base Station, and other than these few minor glitches, it works well. But the glitches are getting annoying, and when I called TWC to find out what I could do, they had be go through this whole tech support rigamarole that involved restarting and rewiring every connection, all to no avail.
See, if I disconnect my Apple router from the cable modem, I then have to restart the modem (and sometimes the laptop) just to get it to recognize the ethernet connection. And this isn't a convenient location for the ethernet connection anyway, so it seems like a pointless exercise, even when it does connect me to the Internet "the old-fashioned way." I'm supposed to "observe" this connection for the next two hours to see if it gets interrupted by an incoming phone call, all for the sake of seeing if it really is a hardware issue like they initially told me it was (which, apparently, was a mistake, since I couldn't have been using the digital phone to talk to them if there was a hardware issue; it either ALL works or it doesn't work at all). And even if it is...uh, well, they want to charge me to replace the box, even though again, initially, they told me I could do it for free, and get it replaced at the TWC store nearby. Nope, apparently not.
So not only do they want to lock me into using their hardware, their way (I get that they'd prefer I use their hardware so they don't have to familiarize their support agents with the procedures for setting up or restarting countless third-party routers and other devices, but to CHARGE me for the privilege? WTF!?), but they want to charge me now for something that before they said I could get swapped out for free, because repeated customer service calls seemed to point in the direction of it being a genuine hardware issue. Hardware's where I fail, so I believed them, but apparently I was talking to a doesn't-know-it-all, and now I'm back to square one.
Just for fun, I looked up Verizon FiOS online, to see if they have it in the area. They advertise on the TV so incessantly (I hate the commercials, though) that I thought they would, but Verizon's own website says no (or rather, it's not sure, since it seems to think I live somewhere I don't, and even when I accept the wrong address, it asks me to enter it again). Yet, a bundle-searching service says yes-AND that they're cheaper than TWC. Of course, I don't know if those quoted prices are promotional and are really for the whole bundle of TV + Internet + Phone, but still...
The whole idea is, I should be able to get fast internet using a combination of my hardware and theirs without being price-gouged for it. I should be able to have a secure home Internet connection that doesn't disconnect when I make or receive a phone call, just because I have phone service tied into it. I should be able to put my boxes wherever I damn well please, because it's my (or rather, my grandparents') house! And if there's an issue, I should be able to either diagnose it in a relatively quick phone call (that I didn't wait 3 hours on hold to get in the first place) or get it replaced promptly and FREE.
Is this too much to ask? Am I living in "De Nile," having these expectations about home TV/Internet/Phone service? Is there such thing as a good home connectivity company!?
All this and I'm still sick. Gaah.
And then there's home cable/digital phone/Internet service. See, my grandparents wanted a convenient way to pay all their bills at once, and we switched to TWC's "All The Best" to supposedly save some money on our bills. We set up Auto-Pay, got some new cordless phones, and we were off!
Except I've noticed when we receive phone calls on the landline, I get booted off the Internet. The schmucks who installed the cable modem here put it in the same room as our TV, but not anywhere convenient for our computers, so wireless was a necessity. Of course, TWC has their own boxes and service, so if we wanted to use wireless through them (officially supported), we'd have to pay extra. Seriously, WTF? I pay a one-time fee to customize my own box with better security and a typically more stable connection--why WOULD I bother going through them?
So I've been using the AirPort Extreme Base Station, and other than these few minor glitches, it works well. But the glitches are getting annoying, and when I called TWC to find out what I could do, they had be go through this whole tech support rigamarole that involved restarting and rewiring every connection, all to no avail.
See, if I disconnect my Apple router from the cable modem, I then have to restart the modem (and sometimes the laptop) just to get it to recognize the ethernet connection. And this isn't a convenient location for the ethernet connection anyway, so it seems like a pointless exercise, even when it does connect me to the Internet "the old-fashioned way." I'm supposed to "observe" this connection for the next two hours to see if it gets interrupted by an incoming phone call, all for the sake of seeing if it really is a hardware issue like they initially told me it was (which, apparently, was a mistake, since I couldn't have been using the digital phone to talk to them if there was a hardware issue; it either ALL works or it doesn't work at all). And even if it is...uh, well, they want to charge me to replace the box, even though again, initially, they told me I could do it for free, and get it replaced at the TWC store nearby. Nope, apparently not.
So not only do they want to lock me into using their hardware, their way (I get that they'd prefer I use their hardware so they don't have to familiarize their support agents with the procedures for setting up or restarting countless third-party routers and other devices, but to CHARGE me for the privilege? WTF!?), but they want to charge me now for something that before they said I could get swapped out for free, because repeated customer service calls seemed to point in the direction of it being a genuine hardware issue. Hardware's where I fail, so I believed them, but apparently I was talking to a doesn't-know-it-all, and now I'm back to square one.
Just for fun, I looked up Verizon FiOS online, to see if they have it in the area. They advertise on the TV so incessantly (I hate the commercials, though) that I thought they would, but Verizon's own website says no (or rather, it's not sure, since it seems to think I live somewhere I don't, and even when I accept the wrong address, it asks me to enter it again). Yet, a bundle-searching service says yes-AND that they're cheaper than TWC. Of course, I don't know if those quoted prices are promotional and are really for the whole bundle of TV + Internet + Phone, but still...
The whole idea is, I should be able to get fast internet using a combination of my hardware and theirs without being price-gouged for it. I should be able to have a secure home Internet connection that doesn't disconnect when I make or receive a phone call, just because I have phone service tied into it. I should be able to put my boxes wherever I damn well please, because it's my (or rather, my grandparents') house! And if there's an issue, I should be able to either diagnose it in a relatively quick phone call (that I didn't wait 3 hours on hold to get in the first place) or get it replaced promptly and FREE.
Is this too much to ask? Am I living in "De Nile," having these expectations about home TV/Internet/Phone service? Is there such thing as a good home connectivity company!?
All this and I'm still sick. Gaah.