MILES to GO || before I sleep

The Story So Far

Fri, 19 Mar 2010 06:10:25 GMT

So. I went to the Apple Store and to PowerBook Guy (third-party Apple product repair) today. I picked up my MacBook Pro from the Apple Store, where they reiterated what the guy told me on the phone: it's Tier 4 damage, must be sent out, and will cost $1240 flat for all repairs, which would include the keyboard, logic board (most expensive part), connection cables, CD drive, hard drive, etc. Apple has to replace anything they see damaged: there's no part/parcel replacement, and heck, even if there were, it would probably cost more.

The guy even showed me the internal damage: chocolate milk and dried-up sugar (?) in small splotches throughout the entire thing (so much for my prompt and level-headed clean-up and reaction). I went to PBG and told the guy this, but for him to open it and give me a different diagnosis would have cost me $125. Based on what I told him, he estimated $1025 for repairs, and even had to ask me to plug in, because the power cable internally and the port for it on the outside had chocolate milk damage.

( The next computer shall be named Chocomac (or something like it) )

It sure would be nice if Will (#repomen) would show his face here in San Francisco so I could collect the $7500 bounty on his head. *sigh*

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Makes me want to scream

Mon, 11 Jan 2010 11:54:13 GMT

I've uninstalled Adobe Creative Suite 3 Design Premium. Not just Photoshop, which was really the only application giving me issues, but all of it. I have the trial of CS4 and should be getting the CS4 backpack that is my graduation present soon-ish (it's on backorder from JourneyEd.com), but the problems...they aren't going away.

I uninstalled CS3 using the uninstaller in the Applications/Utilities folder. Everything was a success. Then I ran the CS3 Clean Script from Adobe's Support Center--twice. Everything seemed to go smoothly there, except it also apparently removed Shockwave Flash (Safari is now protesting I don't have the right plugin for some websites) and InDesign CS4. I re-installed CS4 and then Photoshop said it was missing components. So I reinstalled Photoshop. And everything seemed to be fine (again) for a few minutes. I opened some documents and prepared to get to work.

And then it crashed.

AGAIN.

Same error as before EXC_BREAKPOINT (SIGTRAP).

I have tried everything at this point short of fully uninstalling Intego (but you'd think if that was really behind it, the error messages would say something relating to Intego, right?) and wiping the OS and reinstalling. I have NEVER had to do this with a Mac OS, so I'm obviously a) very worried and b) very reluctant.

This has happened with Photoshop, while I got another Initializing Extension Data... hang with Dreamweaver CS3. It only happened sporadically, though, and hasn't happened with Dreamweaver CS4. Only Photoshop seems to hate me, and I don't know why. (Why, Photoshop, why!? Was it something I said?)

Oh, and then there's Firefox. So after I couldn't get into my Photoshop for class, I thought I could use DeVry's iLab environment, which is run by Citrix. Blah blah, got the latest extension, went into Firefox because supposedly it's more compatible with Firefox than Safari (lamesauce, Citrix, LAMESAUCE!). Firefox didn't even seem to recognize it. So I uninstalled and re-installed (after a bit of a scuffle with a crappy beta). I let it be shiny-new, as is, for a while. Citrix seemed to be there (though not in the Add-Ons list, the way 1Password is despite being an external install), but the second it tried to launch Photoshop via Citrix, CRASH! The Citrix online plug-in, that is--not Firefox. Actually, it happened with ANY of the Adobe suite programs I tried to launch via Citrix (didn't bother trying Microsoft gunk--should I?), so it doesn't seem to be just Photoshop-related.

However, since that fresh install of Firefox, the app itself has crashed--repeatedly. It looks like the same error message as the Photoshop one, which is to say: not helpful at all. This tells me that whatever Adobe tells me to do to "fix" Photoshop won't actually help, because this is starting to look more and more like a system issue. I disabled XMarks, since that would cause freezes that would force me to quit Firefox, but the problem isn't really solved: Firefox takes around three "clicks" to get it to start. I can launch it from the Dock or via Quicksilver, but either way, it'll be in the Dock for a split second, even have the "running app" indicator below it, but it'll still just vanish without a word. No error, no crash reporter, nothing. And I'll try again. And again. And again.

And then it works, acting like nothing's wrong. It doesn't APPEAR to be as slow as it used to (which is why I switched to Safari in the first place), but it may depend on the website. And I still do have a lot of extensions, because to be frank: if there's going to be a limit on Firefox's number of extensions, then TELL ME SO from the outset. Give me a suggested number, or tell me how much memory each extension will hog up, or whatever. Because most of them I got because they're actually USEFUL and I need them in some fashion.

I think I'm going to have to make another appointment at the Apple Store. Hopefully I'll get someone who actually knows that Snow Leopard doesn't have Archive & Install as an option anymore, and that dust can't creep into your computer and make your hard drive explode (Yes, it's been said).

Another thing to add to The List of Mer's Computer Woes? My Time Machine is definitely on its last legs. My lovely new-ish Western Digital MyBook Studio has begun ticking, a bit like a soft clock. It doesn't always mount, and even when I do the whole unplug-to-power-cycle thing and re-plug, it doesn't always work. And I'll hear a soft tick-tick-tick...like a clock, only not as regular. Maybe every few seconds. This one might still be under warranty, but what's the use if I'd just end up replacing it with another WD drive? WD doesn't seem to be nearly as reliable as I thought. :( What are the HDs the "Geniuses" use at the Bar, I wonder? They look pretty compact and sturdy...

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The Dreaded Click

Mon, 27 Jul 2009 23:38:30 GMT

My Western Digital 500 GB hard drive started CLICKING today.

I was still able to get it to mount, but I get the feeling that data isn't moving from my laptop to the drive; normally when it does, the light on the front of the drive will be going up and down. Right now, it's just still, with one little segment near the top "burnt out" (it's not really burnt out, as it does light up every now and again, but lately that section doesn't light up).

I've tried stopping the Time Machine backup, ejecting the drive and remounting it, but that doesn't always help. Even power-cycling doesn't always do the trick, which has me a bit worried. Previous SNAFUs with this or other WD drives have caused me to switch from USB to Firewire for the port of choice, and make sure that it's powered directly into a wall socket, versus a surge protector (which seems stupid, but meh, it's what they told me).

Anyway, after it started to click this morning, I got worried, so I looked into whether it was still under warranty. It is, and in fact, I can upgrade to a 1 TB drive for $20 off the MSRP, provided I ditch the current warranty on my existing drive. Thus, a quandary: do I wait for the drive to asplode before getting a new one, or do I act preemptively, assuming that no click is a good click?

Idea that just got thrown out the window: use a new 1 TB for a data external and use the old data external (250 GB) for Time Machine. That won't work, because if my internal is 300 GB, then I need at least that much (double is better) for a Time Machine. I'm actually kind of cutting it close with the 500 GB Time Machine I'm currently using.

I also have conflicting "to do" stuff with the laptop itself. See, I was worried about losing my iTunes library, so I moved the larger one to my external hard drive. That means it doesn't get backed up with my Time Machine. So if I do something stupid, like delete files off my external, I'm S.O.L. I've been thinking about moving my complete iTunes library back onto my internal HD; I have the space for it. It'll start getting backed up with Time Machine (unless the clicks really do spell bad news), and that should all be gravy. I don't really need two libraries, one iPod-sized and the other not. I can just manually sync what I want through checking and unchecking tracks and playlists and such.

What confused me was that the Genius at the Genius Bar (honestly, at this point, I'm starting to think it's a rather lame title) suggested moving my iPhoto library onto an external! But then I can't access it when I'm out and about, which is why I'd always kept it on the internal. Plus, it's getting backed up by the Time Machine! Apparently using Backup for these purposes is bad, due to the format Backup uses or something.

And don't get me started on the whole battery thing. The laptop's BEEN plugged in, and yet it's mysteriously at only 97% charge, which probably is a little over 2 hours. I'm sure the battery life is supposed to be longer than that, considering I bought it just a few months ago. And yet it still passes Apple's tests.... I've stopped using Firefox 3.5 for now, since it was proving to be a major CPU hog and probably didn't help with my battery problem.

So, yeah, lots of things to do and I have no idea how or where to start. Grr.

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